Technical Support

Gelosa Help Center
Last updated: August 13, 2026

Welcome to Gelosa support. This page covers common questions about the sleep companion experience (soundscapes, journal, Dreamers’ Circle, AI Sleep Stories, and Dream Tokens).

Email support
mercierelodie9204@outlook.com

Please include your iOS version, app version (Settings / About if available), and a short description of the issue. We typically respond within 1–3 business days.

1. Getting started

Open Gelosa and agree to the Terms of Service and Privacy Policy.
Tap Sign In / Enter to use the in-app login flow.
New accounts receive 60 Dream Tokens once to try premium features.

2. Main features

Discover — Featured content, Soundscapes, Curated Stories, and Create Sleep Story.
Player — Play ambient audio; optionally add Binaural Beats (2 Tokens).
Community (Dreamers’ Circle) — Post, like, comment, report, or block.
Journal — Log mood, time asleep, dream notes, and optional voice memo.
Profile — Nickname, avatar, favorites, AI stories, Token Store, Settings.

3. Dream Tokens & purchases

AI Sleep Story costs 30 Tokens per successful generation.
Binaural Beats costs 2 Tokens.
Token packs are consumable in-app purchases (GelosaCoinPack01–10). Prices are set by the App Store.
Tokens have no cash value and cannot be transferred or redeemed for money.
If a purchase fails to credit Tokens, keep your Apple receipt/email and contact us with the transaction date.

4. AI Sleep Stories

Choose a theme (Forest / Space / Ocean) and narrator (Sarah / James).
Theme and narrator are sent to our story generation service to create your bedtime story.
Finished stories can be saved locally and shared.
If generation fails, Tokens are not deducted for unsuccessful responses (as configured in the App).

5. Permissions

Camera / Photos — sleep profile avatar.
Microphone — optional Journal voice memo.
Tracking — optional; used only after you allow it to measure installs and campaigns.

Manage permissions in iOS Settings → Gelosa.

6. Account, logout & delete

Open Profile → Settings → Log Out, or Delete Account.
Delete Account clears local business data on this device and signs you out.
Uninstalling the App also removes locally stored journal, community, and token data on that device.

7. Troubleshooting

Audio not playing — check Silent Mode / media volume; reopen the player.
Cannot purchase — confirm Screen Time / Ask to Buy restrictions; retry on a stable network; ensure you are signed into the App Store.
AI story stuck — check network; wait for the loading state to finish; retry later if the generation service is busy.
Login issues — force-quit and relaunch; confirm you accepted Terms / Privacy.

8. Legal

9. Contact

Email: mercierelodie9204@outlook.com